Instructions: Part 1: Work Flow
1. List each step in the work flow for the front desk, starting when the patient calls for the initial appointment, to when the patient is called back to the exam room by the clinical assistant.
Instructions: Part 2: Where is the Money?
1. Read the following scenario:
You have just completed your first six months as front desk supervisor, and are feeling pretty good about yourself, until the practice administrator arrives at your office on Friday morning, and says:
“The practice CPA just completed an audit, and said we have a real problem at the front desk. We are collecting only about 60% of the over the counter money that we should be. He says we have no internal controls for account for this money. He also says our front desk has not been trained to collect money from patients”
Assignment: “I want to have a plan on my desk the first thing Monday morning, which shows me that you understand the problem, and have a plan to solve it!” Assignment: “I want to have a plan on my desk the first thing Monday morning, which shows me that you understand the problem, and have a plan to solve it! Include fourinternal controls and/or training you will put into place.”
Review the articles attached on Internal Control
Complete the assignment requested in this scenario.
Instructions Part 3
What are three traits/qualities you would be seeking in hiring front desk staff in a medical practice?
